Amazon Account Health Monitoring
Keep your business compliant and operational with our expert Amazon Account Health Monitoring Services. We proactively manage your performance metrics and policy compliance to prevent suspensions, safeguard your brand, and ensure long-term profitability.
24/7 Real-Time Monitoring
Instant Alert System
Trusted by major brands
Why Amazon Account Health Matters
One policy violation or metric drop can suspend your account and halt your revenue overnight
Account Suspension Risk
Amazon suspends thousands of seller accounts monthly for policy violations, poor performance metrics, or compliance issues. Recovery can take weeks or months.
£50K-£500K+
Average revenue loss during suspension
Performance Metrics Drop
Order Defect Rate (ODR), Late Shipment Rate (LSR), and Pre-Fulfillment Cancel Rate must stay within strict thresholds. Violations trigger warnings and deactivation.
<1% ODR
Required threshold (Amazon’s limit)
Policy Compliance Issues
Amazon’s policies change frequently. Intellectual property violations, restricted product issues, or listing non-compliance can result in immediate deactivation.
100+
Policy updates per year to track
The Cost of Ignoring Account Health
What happens when sellers don’t monitor their account health proactively
Sudden Suspension
Business halts overnight
Revenue Loss
Daily sales disappear
Ranking Collapse
SEO position lost
Customer Loss
Competitors gain market share
Don’t Wait Until It’s Too Late
Get 24/7 account health monitoring and prevent suspensions before they happen
Expert Amazon Account Health Monitoring
Round-the-clock surveillance, instant alerts, and proactive interventions to keep your account in perfect health
24/7 Real-Time Monitoring
Our advanced monitoring systems track your account health metrics every minute of every day. We monitor ODR, LSR, cancellation rates, customer feedback, A-to-Z claims, and policy compliance across all your marketplaces.
24/7 Real-Time Monitoring
Multi-marketplace surveillance (UK, EU, US)
Performance dashboard with real-time updates
Historical trend analysis and forecasting
Instant Alert System
Receive immediate notifications when any metric approaches critical thresholds or policy violations are detected. Our multi-channel alert system ensures you’re always informed, with escalation protocols for urgent issues.
Email, SMS, and dashboard alerts
Priority-based notification system
Threshold customization per your needs
24/7 emergency response team
Policy Compliance Tracking
Amazon updates its policies constantly. We track every policy change, assess its impact on your business, and ensure your listings, operations, and practices remain compliant at all times.
Weekly policy update reviews
Listing compliance audits
Restricted product monitoring
IP and trademark protection
Proactive Intervention
We don’t just monitor, we act. When issues arise, our expert team intervenes immediately with proven strategies to resolve problems, prevent escalation, and maintain your account in good standing.
Immediate issue resolution protocols
Customer service response management
Performance improvement action plans
Appeal preparation and submission
Key Amazon Metrics We Monitor
Every metric that impacts your account health, tracked and optimized continuously
Order Defect Rate (ODR)
<1%
Required
Tracks negative feedback, A-to-Z claims, and chargebacks. Must stay below 1% to avoid suspension.
What we monitor:
- Negative feedback percentage
- A-to-Z guarantee claims
- Credit card chargebacks
Late Shipment Rate (LSR)
<4%
Required
Percentage of orders shipped after expected ship date. Critical for seller-fulfilled accounts.
What we monitor:
- Shipment confirmation timing
- Carrier performance
- Handling time compliance
Pre-Fulfillment Cancel Rate
<2.5%
Required
Orders cancelled before shipment. High rates indicate inventory or listing issues.
What we monitor:
- Seller-initiated cancellations
- Stock-out incidents
- Listing accuracy issues
Customer Response Time
<24h
Required
Time to respond to customer messages. Must respond within 24 hours to maintain good standing.
What we monitor:
- Message response timing
- Customer inquiry resolution
- Communication quality
Valid Tracking Rate (VTR)
>95%
Required
Percentage of shipments with valid tracking. Essential for seller-fulfilled orders.
What we monitor:
- Tracking number validity
- Carrier scan compliance
- Delivery confirmation rates
Return Dissatisfaction Rate
<10%
Required
Negative feedback on return experience. Impacts customer satisfaction and Buy Box eligibility.
What we monitor:
- Return processing speed
- Refund issuance timing
- Return policy compliance
Real-Time Monitoring Dashboard
Access your account health metrics anytime, anywhere
0.34%
Current ODR
Healthy
1.8%
Current LSR
Good
0.9%
Cancel Rate
Excellent
98.7%
Valid Tracking
Optimal
Proactive Interventions & Resolution
We don’t just alert you to problems, we fix them before they escalate
Policy Violation Resolution
Expert handling of Amazon policy violations and compliance issues
Immediate Assessment
We analyze the violation, determine root cause, and develop resolution strategy
Documentation Preparation
Create comprehensive POA (Plan of Action) with evidence and corrective measures
Amazon Communication
Professional submission to Seller Performance team with follow-up
Prevention Implementation
Implement systems to prevent future violations and maintain compliance
Performance Metric Recovery
Strategic actions to improve ODR, LSR, and other critical metrics
Root Cause Analysis
Identify specific orders, products, or processes causing metric issues
Immediate Corrective Actions
Implement fixes to stop negative impact: improve shipping, customer service, quality control
Customer Outreach
Proactive contact with affected customers to resolve issues and request feedback removal
Performance Monitoring
Daily tracking until metrics return to healthy levels with ongoing prevention
Customer Complaint Management
Professional handling of customer issues to prevent negative feedback
24/7 Customer Communication
Immediate response to customer inquiries and complaints to resolve issues before escalation
Proactive Resolution
Offer refunds, replacements, or compensation to prevent negative feedback and claims
Feedback Removal Requests
Submit removal requests for feedback that violates Amazon’s guidelines
Account Suspension Prevention
Proactive measures to keep your account far from suspension thresholds
Early Warning System
Alerts when metrics approach 50% of threshold, giving time for prevention
Regular Compliance Audits
Weekly reviews of listings, operations, and policies to ensure full compliance
Team Training
Educate your team on Amazon policies and best practices to prevent violations
Comprehensive Reporting & Real-Time Alerts
Stay informed with detailed reports and instant notifications about your account health status
Daily Health Reports
Automated daily summaries of all key metrics, alerts, and actions taken delivered to your inbox
Weekly Performance Analysis
In-depth weekly reports with trend analysis, insights, and recommendations for improvement
Multi-Channel Alerts
Receive critical alerts via email, SMS, and dashboard notifications based on priority levels
Custom Dashboard Access
Real-time dashboard showing current metrics, historical trends, and upcoming action items
Brand Protection & IP Safeguarding
Protect your intellectual property and brand reputation on Amazon’s marketplace
Trademark Monitoring
Continuous monitoring for trademark infringement, counterfeit products, and unauthorized sellers using your brand name or imagery.
Daily brand name searches
Image copyright protection
Infringement reporting
Unauthorized Seller Removal
Identify and remove unauthorized third-party sellers from your listings to maintain brand control and pricing integrity.
Seller monitoring on your ASINs
Test buy verification
Legal takedown assistance
Counterfeit Prevention
Proactive measures to detect and eliminate counterfeit products that damage your brand reputation and customer trust.
Counterfeit detection systems
Brand Registry management
Transparency program setup
Real-Time Monitoring Dashboard
Access your account health metrics anytime, anywhere
8+ Years Experience
Deep expertise managing account health across thousands of Amazon accounts
Dedicated Team
Expert account health specialists assigned to monitor your account 24/7
Rapid Response
Average response time under 15 minutes for critical account health issues
97% Prevention Rate
Industry-leading success rate in preventing account suspensions
⭐⭐⭐⭐⭐
“Our account was at risk of suspension with ODR at 0.9%. Amazon-Consultant identified the issues within hours, implemented fixes, and brought us back to 0.3% in two weeks. They saved our business.”
Angela Parmar
E-commerce business owner
⭐⭐⭐⭐⭐
“The peace of mind is priceless. I sleep well knowing experts are monitoring my account 24/7. They’ve prevented multiple potential suspensions and my metrics have never been better.”
Stephen POPPLEWELL
E-commerce business owner